Data is now included in all new tariffs however if you are unsure of how much you have, or If you have run out, you should contact our support team who will look into this for you. It is always recommended if you plan on using your device to access the internet or receive emails, that you have an appropriate data bolt on applied to your line. The networks quote 24-48 working hours to apply network amendments to your line before you start using data on your device. This ensures that all your data usage is included in your newly allocated bundle and you don’t accrue any unwanted charges. We would also always advise that you wait to receive confirmation from our support team that your data bolt on has been applied before you start to use your data services.
It’s really easy, simply send them into us and we’ll send them off on your behalf. It doesn’t matter what make or model, we’ll be able to recycle any disused handset that you have. All handsets are recycled safely and any data is securely erased – we’ll take care of everything for you. To get a quote or book these in please contact the support team at firstname.lastname@example.org
There are several types of support that we offer to our customers requiring data services, these include:
Device Set Up – We will set up your new handset for email and internet before posting out to you ready to use. This service is available for Blackberry BIS, Nokia, Samsung and HTC handsets and costs just £8.85 per device.
For an estimate of the speeds you may experience when in the UK, please see Ofcom’s coverage checker here
For mobile data download and upload speeds please follow the instructions below, ensuring you have opened the link from your mobile device (turn your Wi-Fi off so that it tests only your Mobile Data network speeds
- Click – Run a speed test
- Read the information displayed then click – Start Test
- Wait a few moments while the Ofcom site tests your download and upload speeds
- You will then see two tabs. The first is a list of “Services” and how well each performs on your current data connection, and the second is the “Details” tab which gives your upload and download speeds.