To ensure you receive a response in the fastest possible time please send your queries to the following email address rather than specific staff member.

customersupport@cellularsol.co.uk

  • Sending a request or query to this email address will generate a case and case reference number which will be passed to a member of our support team. Generating this case number is an official way of logging your query so that the process of resolving it can start.
  • You will then receive an initial email from one of our Customer Care Specialists to notify you they have opened the case and give you your case reference number.
  • Your assigned Customer Care Specialist will update you again within 24 hours and resolve the issue as quickly as possible.

Please be aware that account managers spend several days out of the office. They continue to respond to customer emails as quickly as possible; however, delays can occur if the account manager is driving or attending meetings.

If your mobile has been lost or stolen you need to contact us as soon as possible so that we can bar the service immediately. We can also replace your SIM card. Please contact the support team on 01273 424220 for assistance.

Please perform a soft reset on your phone to re-register the device with the network.

If you are unsure how to perform a soft rest on your handset, please advise the handset model and our support team can send through instructions for you.

please contact the Support Team on 01273 424220 or email your query in to customersupport@cellularsol.co.uk

Your mobile number will switch networks anytime between 9:00am – 4:00pm on the date of your transfer (the date we have supplied you with). You will need to remove your old SIM cards when your phones get disconnected and then replace them with the new network SIM cards that have been sent out to you. You may experience some nominal disruption to your mobile service whilst the transfer is performed on the networks. If any problems persist with your number or your new SIM card is not working by 4:00pm on the date of your transfer then please contact our Support Team.

At Cellular Solutions we offer a handset repair service to all of our customers.
If you have a handset that you wish to have repaired please send an email to the support team with the handset IMEI which can be found in the settings, on the box or in the sim card tray ( If you are unsure how to find this please contact us with the other details and we can help you) make, model and fault. We will then be able to check the handset warranty for you and provide you with a repair quote.

If your handset develops a fault under warranty, it can be sent back to our suppliers for assessment. If deemed within warranty and the fault is not from user error it may be eligible for a free of charge exchange or repair. Please note that not all faults are covered by the supplier warranty. Warranty periods vary between 1 and 2 years. If you contact our support team, we can troubleshoot faults and check warranty periods for you.

To active your O2 voicemail dial 1750 from the handset

To activate your Vodafone voicemail dial 1211 from your handset

For O2, Dial 901, Press * for greetings and mailbox settings and then 3 , Follow the prompts.

For Vodafone, call 21212 and follow the prompt

You can find the terms and conditions by clicking here

You can make a claim by ringing the dedicated business handset insurance claims team on 0871 222 1311